Archive for the ‘Known problems (alpha test)’ Category

Phony version of Ad Limiter

Thursday, April 9th, 2015

There is a phony version of Ad Limiter for Firefox being distributed. The only valid source for Ad Limiter for Firefox is “”. If your add-on came from some other source, it is probably fake. Our own sites,, and “” redirect you to that link if you’re using Firefox. (Google Chrome users are sent to the Google Chrome store. This attack does not seem to affect them.)

The current version of Ad Limiter is 2.0. Phony versions have strange version numbers, such as “1009.99.597”. If you’re using Ad Limiter on Firefox, and the version isn’t 2.0, please remove it, then reload it directly from the Mozilla Add-Ons site using the link above.

If you have been affected in any way by this problem, please contact us at We would like to hear from you.

Data upgrade in progress – slow response

Saturday, April 4th, 2015

SiteTruth is loading a new database of 20 million US businesses.  During the database upload, rating of new sites is very slow.  Normal operation should resume by the morning of April 5.  Rating quality will improve later in the month.

Problems with Ad Limiter preferences panel in Firefox 23.

Tuesday, September 3rd, 2013

Due to Firefox Bug 886329, “drop-down list in Jetpack add-on breaks entire UI”, the preferences menu in Ad Limiter is not working in Firefox version 23 only. It worked in Firefox 22, and is  fixed in Firefox 24, which is now available. We suggest not using Firefox 23.

Astral plane support improved

Thursday, May 2nd, 2013

Pages with glyphs from the Unicode astral planes will no longer be ignored by the rating system. Until recently, few pages used those exotic characters. Now, at least one major content management system is using glyphs such as “globe” from the upper reaches of Unicode character space, so we now support them.

Support for single-word domains such as “amazon” has also been added, along with partial support for internationalized domain names.

Business database update underway

Wednesday, April 4th, 2012

The database of US businesses is currently being updated with 2012 data to improve the accuracy of results. Over the next few months, we will be adding additional business information and displaying it through our browser add-ons. When we say “know who you’re dealing with”, we mean it.

Update: The database update has been completed.

Update: April 26 – a major system update has been completed. Please let us know of any problems.

Outage – March 8, 2011

Tuesday, March 8th, 2011 was inaccessible due to a denial of service attack on our hosting provider’s routing servers from 0624 PST to 1155 PST today. The system is now functioning normally.

SiteTruth updates

Thursday, June 10th, 2010

We’ve made some minor updates, in preparation for major ones. Big changes are in the works.

In this round, the main page was redesigned, we have a new color scheme, and some server upgrades were made. We had several brief outages during upgrading, but are now back up.

Meanwhile, as a digression, we offer SiteTruth Classic, our search engine in a steampunk format.

SiteTruth outage

Monday, March 15th, 2010 was down for two hours this morning due to a power outage at Codero’s Phoenix, AZ data center. According to Codero:

At approximately 8:00AM Central Time, utility power to our Phoenix data center and the surrounding area was cut. The City of Phoenix has not yet informed us of what caused this issue. Upon failure of utility power, backup generator fired-up as designed but the switching gear failed to transfer load to the backup power. Codero staff immediately contacted all of our power vendors as well as building maintenance since the transfer gear and generator are not owned by Codero and are out of our physical control. Unfortunately, the electrical group which could manually transfer the load did not arrive before our UPS and battery loads diminished, and electrical service shutdown.

Upon arriving, faulty breakers had to be replaced before they were able to transfer the load to the backup power source. Shortly after this transfer, utility power was restored, and the PHX data center is currently back on utility power.

Performance temporarly degraded due to disk problem.

Thursday, November 19th, 2009

Due to a disk problem, we cleared SiteTruth’s rating cache. Responses will be slower than usual while the cache rebuilds itself.

We upgraded a server today, which should help with the increased load.


Saturday, September 22nd, 2007

Aliasing of web sites, where multiple domains or URLs point to the same content, is a difficult area for search engines. Are “” and “” the same site? How can you tell?

SiteTruth, like most search engines, understands redirects. We recommend, as does Google, that webmasters pick one domain name for their site and redirect all others to it. For example, redirect “” to “”. Or vice versa.

SiteTruth rates the “base domain”, the domain one buys from a registrar. SiteTruth is about site ownership, so we have to work on the basis of what constitutes “property” on the Web. That’s a base domain.

If your base domain doesn’t work as a web site, and doesn’t redirect to your preferred URL, your site may receive a low rating.